Success stories
Providing 24/7 Support & Achieving 99% Uptime with our Managed Application Support Services
Challenge
One of our clients was facing significant challenges with their application’s support and uptime. Limited 24/7 support resulted in delayed issue resolution, leading to customer dissatisfaction. Additionally, frequent application downtime caused substantial losses in productivity and revenue for the client.
Solution
Implemented a dedicated support team with a 24/7 coverage model to ensure prompt issue resolution.
Utilized advanced monitoring tools to proactively identify potential issues and take preventive measures.
Implemented automated incident management and escalation processes to streamline support operations.
Employed redundant infrastructure and failover mechanisms to minimize downtime.
Results
Achieved 99% uptime, reducing application downtime by 70% compared to the previous year.
Decreased average response time for support requests by 50%, leading to improved customer satisfaction.
Increased overall system reliability, resulting in a 2x decrease in critical incidents reported by users.
Enhanced business productivity and revenue generation with uninterrupted application availability, ensuring 24/7 access for users.
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Parkar Digital is a digital transformation and software engineering company headquartered in Atlanta, USA, and has engineering teams across India, Singapore, Dubai, and Latin America.