Success stories
Achieving 99.99% Reliability and 2x Faster Incident Response with our SRE Services
Challenge
One of our clients was facing critical challenges in achieving reliable system performance. Inconsistent reliability resulted in frequent downtime, leading to customer dissatisfaction. Slow incident response times further impacted service availability and hindered the resolution of critical issues. The client sought a solution to address these challenges and improve their system’s performance and incident response capabilities.
Solution
Implemented a Site Reliability Engineering (SRE) team with expertise in system performance and reliability.
Employed proactive monitoring tools and automation to detect and address issues before they escalate.
Implemented incident response processes with clear escalation paths and efficient communication channels
Conducted regular system audits and performance optimizations to ensure continuous improvement.
Results
Achieved 99.99% system reliability, reducing downtime by 75% compared to the previous year
Reduced incident response times by 2x, ensuring faster resolution and minimizing service disruptions.
Improved customer satisfaction with a 3x decrease in reported incidents and faster issue resolution
Increased operational efficiency and cost savings through streamlined incident management and proactive monitoring, resulting in improved service availability.
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Parkar Digital is a digital transformation and software engineering company headquartered in Atlanta, USA, and has engineering teams across India, Singapore, Dubai, and Latin America.